Systems thinking need to use a variety of methods to study multiple systems, focusing on interactive research systems, and from an overall perspective to study the system. It aims to understand the links between elements, interactions and processes to gain insight into the composition of the system, it can help us understand and solve those complex interactions between a large number of issues.
Personality matrix is a method that is based on the four different areas of human personalities,which developed in psychology (C.G.Jung) and is used in branding to identify the personality of a brand and to ensure that all communication is inline with this positioning. All touch points of a service are designed to be inline with the same service personality.
Parallel thinking is a problem-solving technique which solves problem from the perspective of a variety of indirect perspectives , rather than concentrating on a method. This method is particularly useful for the team, because it ensures that everyone in the team to see things from a different perspective.
LEGO Serious Play can be used in new, inspiring ways to explore the association of people and the environment they live among. In this process, one can simultaneously observe the interaction between internal and external, to explore various ideas, and quickly perceived the possibilities.
CATWOE is a simple checklist that can be used to stimulate thinking about problems and solutions. The title CATWOE is made up of the first letters of the elements of the checklist: C＝Client；A＝Actors；T＝Transformation process；W <
It is an individual tangibles or interactions that make up the total experience of a service. Touchpoints can take various forms, from advertising to personal cards, web-mobile phone-and PC interfaces, bills, retail shops, call centers and customer representatives.
Total quality flow charting is a visual thinking method. Elements in a business process are laid out in a linear fashion (left or right) using keywords and symbols, with process flows mapped out using lines and arr ows. This powerful visual diagramming method has been used widely to simplify business processes, by eliminating steps that don’t add value.
Lateral thinking is concerned with the perception part of thinking. It is a technique of problem solving by approaching problems indirectly at diverse angles instead of concentrating on one approach at length. Techniques that apply Lateral thinking to problems are characterized by the shifting of thinking patterns away from entrenched or predictable thinking to new or unexpected ideas.
An Affinity Diagram is a creative process to gather and organize insights, ideas and options. It helps adding structure to a large or complicated issue, breaking down a complicated issue into broad categories or gaining agreement on an issue or situation.
Mind map is a special way of documenting thoughts and their connections. Mind maps work in line with your brain’s natural way of thinking. They can be used to draw an overview of a large complex subject or area. For Service Design this is important thinking about services from a big picture and see the different systemic connections.
Nature of the problem is always affected by a number of factors, and we identify these factors through brainstorming method, and with them the value of properties, according to the relevant association sorted out by structured, well organized, and marked an important factor in the graphic called fishbone diagram, it is a look at the phenomenon through the analysis of the essence.